Return and Refund Policy

Refund Policy

Sandi Toes – Refunds, Returns & Exchanges Policy

At Sandi Toes, we want our customers to love their purchases. This policy complies with the Australian Consumer Law (ACL) and outlines your rights and our returns process.

1. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible.

Under the Australian Consumer Law (ACL), you may be entitled to a repair, replacement, or refund where a product fails to meet consumer guarantees.

Please email sales@sanditoes.com.au within 30 days of receiving your order and include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the fault or damage

Where a product is confirmed to be faulty, damaged, or supplied incorrectly, return shipping costs will be covered by Sandi Toes.

2. Price Adjustments & Sale Events

We understand it can be disappointing to see an item discounted after purchase.

However, we do not offer refunds, store credits, or price adjustments if an item is later discounted, including promotions such as Black Friday, Boxing Day, End of Financial Year (EOFY), flash sales, clearance events, or other promotional campaigns.

Promotional pricing applies only during the advertised sale period.

3. Change of Mind

We do not offer refunds for change-of-mind purchases, incorrect size selection, incorrect colour selection, or personal preference.

Please choose carefully.

This does not affect your rights under the Australian Consumer Law.

4. Size or Colour Exchange (Goodwill Policy)

We understand that sizing and colour selection can sometimes be difficult when shopping online.

As a goodwill gesture, we may offer a one-time size or colour exchange within 14 days of delivery, subject to stock availability.

To be eligible, items must be:

  • Unworn

  • Unwashed

  • Free from sand, odours, makeup, stains, pet hair or marks

  • Returned in their original packaging with tags attached

Customers are responsible for return postage and re-shipping costs associated with goodwill exchanges.

Sale items and promotional purchases are not eligible for exchange unless they are faulty under the Australian Consumer Law.

5. How to Start a Return or Exchange

Please email sales@sanditoes.com.au with:

  • Your name

  • Order number

  • Reason for return or exchange

  • Photos (if the item is faulty or damaged)

We aim to respond within 1–2 business days with further instructions.

6. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.